Terms & Conditions

Booking Policy

1. All bookings must be made a minimum of two (2) months prior to the intended departure date.
2. A non-refundable advance payment of 50% of the total package cost is required to confirm the reservation.
3. No booking shall be considered confirmed until the advance payment has been received and acknowledged by the Company in writing.

Visa Policy

1. Visa processing may take approximately two (2) weeks, subject to Embassy/Consulate approval timelines.
2. The Company shall not be held liable for visa delays, rejections, or additional document requests by the respective Embassy/Consulate.
3. Upon visa approval, the client must settle the full outstanding balance immediately.
4. Visa fees, processing fees, and service charges are strictly non-refundable under any circumstances.

Payment Terms

1. Full payment must be completed prior to ticket issuance and travel confirmation.
2. For urgent or last-minute bookings, 100% payment is required at the time of booking.
3. Failure to complete payment within the stipulated time may result in automatic cancellation of the booking without prior notice and without refund of the advance paid.

Ticket Issuance

1. Flight tickets shall be issued and provided to the client one (1) day prior to departure, or as per airline regulations.
2. The Company is not responsible for any schedule changes, delays, or cancellations made by the airline.

Company Rights

1. The Company reserves the absolute right to postpone, reschedule, modify, or cancel any trip due to operational requirements, insufficient group size, safety concerns, weather conditions, airline issues, governmental regulations, or other unforeseen circumstances.
2. The Company reserves the right to immediately terminate a client's participation in the tour without refund if the client engages in rude, abusive, threatening, or inappropriate behavior toward staff, guides, or other travelers; uses offensive language; or causes disturbance or non-cooperation during the tour.
3. Any additional costs arising from such termination shall be borne solely by the client.

Client Responsibilities During Tour

1. Once the tour has commenced, all clients are required to strictly follow the instructions, travel schedule, and guidance provided by the assigned tour guide.
2. Failure to comply may result in removal from the tour without refund.

Cancellation & Refund Policy

• Booking is confirmed only after the required advance payment is received.
• Cancellation 30 days or more before departure: 90% refund (excluding visa, flight, insurance, and other non-refundable charges).
• Cancellation 15–29 days before departure: 50% refund.
• Cancellation 8–14 days before departure or No-show: No refund.
• Visa fees, flight tickets, insurance, bank charges, and other non-refundable supplier charges cannot be refunded.
• Refunds (if applicable) will be processed within 14–30 working days.

Limitation of Liability

The Company shall not be held liable for:

1. Visa rejection
2. Airline schedule changes
3. Natural disasters
4. Political disturbances
5. Acts of God
6. Government restrictions
7. Medical emergencies

The Company acts only as an intermediary between clients and service providers (airlines, hotels, transport operators).